Frequently Asked Questions


How soon can you start?

EFM offers 24-hour service, addressing each client's needs on a case-by-case basis. We are equipped to accommodate nearly any request we receive.

How many staff members do you have?

We have over 600 staff members nationally.

How is EFM different than other cleaning companies?

Empire Facility Management is your all-in-one solution. We leverage both human workers and robotics, using robots for large-scale tasks while our cleaners focus on the finer details. Our goal is for all of our cleaners to become cleaning superheroes!

Are the chemicals we use eco-friendly?

Yes! Empire has a variety of eco-friendly products to ensure sustainability in our industry.

How is EFM responding to the COVID-19 pandemic?

Visit our COVID-19 response page to learn more.

Where does EFM operate?

Currently we operate throughout Canada, with offices in St. Clements, ON, Montreal, QC and Edmonton, AB.

What certifications does EFM have?

We are fully bonded and insured, with liability coverage, WSIB, and CASMC certification.

Does EFM sell supplies and PPE?

Yes! Visit our sister company’s website to learn more.


Does EFM do renovations?

Yes! We have a division called EFM Renovation, where we provide services such as re-grouting and sealing, concrete polishing, construction cleanups, and interior renovations.


Are you able to do sanitation for food production?

Yes! Our qualifications enable us to collaborate with a diverse range of clients, many of whom are in the food production industry.


Do you do Strip & Wax?

Yes! We achieve a maximum shine through our quality process. We can strip and wax vinyl, concrete, and specialized ESD flooring.


Do you do roof cleaning?

Yes! We tidy up any unwanted debris, moss or dirt. Our team are fully certified to work at heights.

What is a day porter?

A day porter is typically responsible for cleaning all areas of an office, which includes dusting, dust mopping, cleaning restroom fixtures, spot cleaning, emptying and cleaning ashtrays, emptying and cleaning waste receptacles, vacuuming carpets, and performing any other light cleaning tasks or approved duties requested by the client at the job site.

Have more questions?